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Positive
Reviewer: bob w., June 17, 2008
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Your service here is excellent. The 2 orders I've placed with you have been shipped within 1 day. All my hardware orders will be made through your site. I've also found your prices to be unbeatable. Thank you. Bob
Response: Bob,
We are really glad that you have been pleased with our service. Thanks for taking the time to contact us with your nice comments. I'll pass this on to the customer service.
Brad
Woodworker's Hardware
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Positive
Reviewer: Thomas B., May 19, 2008
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We have been ordering from your company online and by phone for some time now and all our orders have been perfect with excellent ship times. Returns have been easy with prompt credit to my account. Your prices are great - keep up the good work.
Response: Thomas,
Thanks for the compliments. Our goal is happy customers. Thanks again and we look forward to earning your business in the future.
Brad
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Positive
Reviewer: Robert M., March 14, 2008
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Eight years and thousands of items ordered, and only ONE caster out of stock. Great order-taking (Kevin), selection and fair pricing. Your company sets the standard for this industry, and I thank you.
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Positive
Reviewer: Jerry S., December 6, 2007
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I was beyond impressed when, after making an on-line order in the morning, and changing it by phone in the afternoon, the whole order still arrived the nest day. WOW!
Response: Jerry,
We can't always promise "miracles" but it is sure nice when it all works out. Thanks for your nice message.
Brad
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Positive
Reviewer: ., April 29, 2007
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I placed and order last week over the Internet and had made a mistake in that order that was picked up by one of your people by the name of Kevin. Just want to thank him very much. He corrected the mistake.
Response: Timothy,
I will make sure Kevin gets your message. It will mean a lot to him.
Brad Blauer
Woodworker's Hardware
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Positive
Reviewer: Brent S., April 27, 2007
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Out standing web site. very well designed. I will be back!
Response: Thanks Brent. We are really glad you like it.
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Positive
Reviewer: ., March 13, 2007
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I placed an order yesterday morning. I received it this morning. You guys are unbelievable.
Charlie D.
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Positive
Reviewer: ., February 15, 2007
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Just received my order. I am very happy with the service. It would be helpful if your customers were able to track their orders thru your web site.
Thanks
Dean
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Positive
Reviewer: Ian D., January 11, 2007
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I just got the 10" drawer slides I ordered a few days ago, and I was finally able to complete the project I had been working on. Thank's for the fast service! I will be ordering from you guys when I start my next project.
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Positive
Reviewer: ., December 3, 2006
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The picture used on the front of the 2007 Cabinet Hardware Solutions catalog is "priceless."
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Positive
Reviewer: Al H., November 28, 2006
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I placed an order on the Wed. before Thanksgiving and received my order on that Friday allowing me to get it done on the weekend. I almost made a mistake and the order taker corrected it. GREAT JOB ON CUSTOMER SERVICE.
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Positive
Reviewer: Patrick P., November 28, 2006
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I am impressed with the service and everything is as ordered.I will be ordering thru you again.
Thanks
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Positive
Reviewer: ., November 24, 2006
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Wow! Unbelievable service and super-fast shipping. I get the same great service each & every time I order. Just wanted you to know how much I appreciate it! Many thanks - Russ D.
Response: Thanks Russ
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Positive
Reviewer: MWINDSOR A., November 22, 2006
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great service
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Positive
Reviewer: Galen R., November 16, 2006
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I use Woodworker's Hardware 3-4 times a year. I'm very impressed with your accuracy, speed and fast service. By the time I think about if my order shipped, it's on my doorstep. And, the e-mail order and ship notifications are really nice. Good Job!
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Positive
Reviewer: Gene G., November 9, 2006
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I wish I could order more often. What great service! Ordered on Monday night and had my complete shipment by Thursday of the same week. Thank you very much for your excellent service and prompt delivery. Gene G.
Response: Thank you Gene.
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Positive
Reviewer: Michael F., November 3, 2006
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My first but not last order. You guys are fast!. Received my order in less than a week. Truley a great place to shop for those hard to find items. Thanks again!.
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Positive
Reviewer: Brian E., November 1, 2006
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I LOVE your new quick cart - it saves a lot of time on a big order! Your catalog is great too. I usually show it to a customer and end up ordering more items. Customer service is fantastic. I've been ordering for years and you keep getting better! Thanks!
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Positive
Reviewer: ., October 29, 2006
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I submitted neutral feedback about an order with some slight damage, following day i received e-mail from a mr, Fox that they would replace item,in two days i received not only a replacement but some complimentary items also. well done thank you
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Neutral
Reviewer: ., October 22, 2006
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You have an excellent company and I appreciate doing business with you.
However, I made a mistake on an order just submitted tonight. Order Number 06102217282835. Please change the suffix on all three B230M slides to CM instead of WH. William D Rentz
Response: Thank you william
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Neutral
Reviewer: Roger F., October 14, 2006
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How can I check the shipping status of my order? I don't see where that information is available.
Response: Hello Roger,
You can locate your tracking information by logging in to the Woodworkers Hardware website and after logging in, under the my account heading, you can select order history. There you will find all of your website order history.
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Positive
Reviewer: Nancy G., October 11, 2006
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I ordered an under-the-counter knive rack and I absolutely love it. It is safe and convenient. It arrived on the promised date at a reasonable charge. Thank you
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Positive
Reviewer: ., September 30, 2006
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I am currently designing cabinet doors for a wall sized bookcase w/o 1 square corner. Your "BLUM" European hinges worked perfectly. I love the 3-way adjustability. Thank-you
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Positive
Reviewer: ., September 14, 2006
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FAST service, good merchandise, great price. You're doing it all the right way.
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Neutral
Reviewer: ., September 14, 2006
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Wow! You guys are great. I got my order in just a couple of days days - much faster than I am used to. Keep up the good work. The merchandise I received was high quality and fairly priced. You are now bookmarked in my browser for future purchases.
Larr
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Neutral
Reviewer: ., September 14, 2006
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Wow! You guys are great. I got my order in just a couple of days days - much faster than I am used to. Keep up the good work. The merchandise I received was high quality and fairly priced. You are now bookmarked in my browser for future purchases.
Lawr
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Positive
Reviewer: ., August 17, 2006
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I love the web site enhancements. Checkout is really a breeze.
Keep up the good work.
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Positive
Reviewer: Randy V., August 2, 2006
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Outstanding service! Order received about 24 hours after we placed it via phone.
Response: Thank you.
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Positive
Reviewer: Ricardo A., July 25, 2006
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I wish you'd update my order status. I can't tell if the order was available in stock, if it was shipped, tracking number, etc.
The rest, is just great. Thanks so much.
Response: Dear Ricardo, we notify customers the same day if there is going to be a backorder and you will be getting a tracking number by email when the product goes through our shipping system. You can track the order on the UPS website. Thanks Joe
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Positive
Reviewer: ., July 21, 2006
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I have been ordering from you for about a year now and it dawned on me I have never commented on your service. I have never received better service and your prices can rarely be beaten. Keep up the good work. I will be ordering from you for years to come.
Response: Thank you Bob, that was very thoughtful to say and your kind words will be passed on to the entire staff.
Thanks Joe
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Positive
Reviewer: ., July 11, 2006
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Excelent price, Super fast shipping & cheap shipping for heavy items. And products are excellent as well. I'll definetly be back, thanks a lot!!
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Positive
Reviewer: Norman D., July 5, 2006
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Great site. Would like to see shipping/tracking info on the order history as well as e-mail notification.
Response: Thank you we will talk with our website administrator
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Positive
Reviewer: chris i., June 23, 2006
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My compliments to your staff and company for your courtesy, promptness and prices. This was the BEST service I've ever gotten ! Thank you.
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Neutral
Reviewer: ., June 23, 2006
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My compliments to your staff and company for your courtesy, promptness and prices. Thank you.
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Positive
Reviewer: Paul A., June 16, 2006
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Wow! Nicely designed website! I just placed my first online order with you and it was a real breeze. (Sad to say that's all too often not the case with commercial sites.) Nice work!
As for your products, prices, and services, I've been very happy with
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Positive
Reviewer: James H., March 31, 2006
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I really enjoy doing business with you, great company. I wish that you would send out an e-mail with tracking information when the order ships.
Response: Thank you
As of June 2006 tracking numbers are provided by email
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Positive
Reviewer: Tom K., March 16, 2006
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Have used you several times with my kitchen cabinet project. Excellent technical info., great selection, very easy ordering via internet and shipments arrive complete and very, very fast. Great job.
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Neutral
Reviewer: John F., February 14, 2006
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Excellent site. Easy to shop. Quick ship. Glad that I found your site. How about a "printer friendly" version of the order history?
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Positive
Reviewer: James P., January 31, 2006
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Very easy to place order, all merchandise received in perfect shape. Will for sure place more orders here.
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Positive
Reviewer: Darlene W., January 5, 2006
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Excellent service, prices and quick shipping. Phone rep was very nice and answered my questions. Overall I'm very happy and have placed an additional small order. You saved me alot of money! Thank you!
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Positive
Reviewer: Tasos P., October 21, 2005
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You guys are GREAT!!! After I gave a wrong address for my shippment, you did all you can to contact the shipper to get the parts to me. I wish there were more companies like yours. KEEP UP THE GREAT WORK!!!!
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Positive
Reviewer: Carl D., October 9, 2005
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Very pleased with your product quality & SERVICE. On a recent order I had a shortage of a few pieces of hardware, the additional pieces were sent super fast with no problems. Everyone has some problems, but how the problem is solved makes the difference.
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Positive
Reviewer: Linda H., October 6, 2005
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With over 36 years in this business you get a big thumbs up from me. Great service/good prices and fair shipping prices.Thanks from T. Houser Custom Furniture
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Positive
Reviewer: Steven M., September 15, 2005
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I like your prices and I like your website. Very Happy camper!
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Positive
Reviewer: Roger E., September 15, 2005
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It sure would be nice to be able to get shipping and tracking information on your web site.
Response: Yes, we are working on tracking ability. Until we have this on line, Please call and we will be happy to track any package for you.
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Neutral
Reviewer: Rob A., September 7, 2005
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Good website with helpful installation guidelines. Website could use an order / shipping status section.
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Neutral
Reviewer: ., August 31, 2005
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If your progamming allows it, on the last secure page (print order copy),please correct spelling of "RECEIPT". Makes your site seem very unprofessional which you are NOT. Good site, good company. Keep up the good work. I will return.
Grumpy
Response: Thanks for the input Grumpy. I will have progamming change it.
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Positive
Reviewer: Thomas T., August 14, 2005
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Just a quick note to compliment you on your business...from ordering on your website,to prompt delivery...great job!! Tom t.
Response: Thanks Tom. We appreciate that.
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